Frequently asked questions

Data Protection Inspectorate: The aim of Personal Data Protection Act is to protect the fundamental rights and freedoms of natural persons upon processing of personal data, above all the right to inviolability of private life. Legal entities as abstract bodies created under the law do not have private life and therefore any related information, including information about members of the board and their personal codes, does not fall within the scope of the Personal Data Protection Act, because this information is not personal, but related to economic activities of the entity. A person who is entered in the public register (Commercial Register) as a member of the board of a legal entity must take into account that the submitted data is available to the public. Disclosure of such information is not prohibited to the third parties.

Read more:
https://www.riigiteataja.ee/akt/130122010011
https://www.riigiteataja.ee/akt/131122010019

Estonian database: all companies everyday (all registration data, including managers, shareholders, number of employees and financial statements).
Kazakhstan database: all companies once per week (all registration data, including managers).

1. In order to sign up for www.infoproff.com press
2. A modal window where you need to enter your e-mail address will open.
3. A confirmation letter will be sent to your e-mail. NB! The confirmation link will be valid for 2 hours.
4. Press the confirmation button and complete the sign up process by filling in all the required data.
5. After you successfully sign up you will be able to see more information on companies and buy credit reports or marketing database subsets.

1. For refilling your account balance at www.infoproff.com press the Available Balance button.
2. A modal window will open; type in the desired refilling amount (2 Euro min.).
3. Select the method of payment. Currently the following methods are available: direct payment via Estonian banks – the balance is refilled automatically upon a successful payment; and noncash payment. In case you select Noncash Payment an invoice will be sent to your e-mail. Your balance will be refilled as soon as we process your payment.

1. Visit Order report
2. You need to be logged in to make an order.
3. Select country, product and delivery term.
4. Fill in company data. Mandatory fields: Company Name or Registry Code.
5. Select notification settings. If Notification on completion is not checked no notification of order completion will be sent to your e-mail. If you wish to receive a notification of order completion then check Notification on completion. Also with this box checked you can specify additional e-mail addresses to receive the notification.
6. You can learn more information on optional products included in credit reports for various countries. Visit Content by countries and select a country to view content for Full Reports. We have prepared samples of complete credit reports for certain countries. Visit Credit report samples and select country and report type.
7. Select your preferred method of order payment.

1. Visit Databases
2. You need to be logged in to make an order.
3. Select country and currency in the Country & Preferences tab. No filter selection is mandatory for other tabs. By default, filters in other tabs are inactive. To activate any filter, select the desired item and check Use this filter.
4. The selected number of companies and the subset price will be shown on the right. Press the Recalculate button each time you enter any adjustments to the filter to update the number of companies and price.
5. Also on the right you will see the active selection area which will be updated automatically upon any adjustments of the filter.
6. Select notification settings. If Notification on completion is not checked no notification of order completion will be sent to your e-mail. If you wish to receive a notification of order completion then check Notification on completion. Also with this box checked you can specify additional e-mail addresses to receive the notification.
7. Select your preferred method of order payment.
8. In case the subset includes more than 20,000 companies, please send us a request and we will contact you to complete the purchasing procedure. To send the request, open the Order Page tab and press the Make Personal Order button. Once you make your personal order it will be visible in your order list. Our manager will contact you for payment confirmation. After you perform your payment using the pre-agreed method the manager will change the order status to (Completed); you will get a notification of your order completion (if the notification function is checked) and the subset files will be available for download.

1. To set up duplicate order notifications go to Preferences.
2. Change the value in the "Check for duplicates" field.
   
   This field shows the period (in days) of checking duplicate orders. If you put 0 days, then checking for duplicates function will be disabled. The amount of days cannot be more than 120.

1. Visit Orders
2. You need to be logged in to view your orders.
3. You can view your order details by pressing this button
4. If the order status is (Completed), on the right you will see the Download button, click on it to open the page with order files available for download. Depending on your order type, you may download complete credit report files or a marketing database. If your order type is Credit Report (Online), press the Download button where you will be offered to select your preferred format of the report (PDF, DOCX, XLSX, HTML, XML).

1. Visit Invoices
2. You need to be logged in to view your invoices.
3. In case of using the direct payment method an individual invoice will be generated.
4. In case of balance refilling and write-off an invoice will be sent once a month.
5. The invoice shall be deemed outstanding until the amount received (refilling transitions) covers the amount payable.
6. The transaction of money receipt at the portal account shall not be completed until the operator accepts the payment. In case the payment is made using Estonian banks (payment via the bank link), the transaction gets the Completed status automatically upon receipt of confirmation from the bank. To view transactions visit Transactions.

1. Visit Sign a contract
2. You need to be logged in under your personal account on the site to be able to sign a contract.
3. Select the contract language; fill in your company information, banking details and company representative data.
4. After you have filled in the form wait until our site manager contacts you. If your contract request is approved, the site manager will send you a signed contract; sign the contract on your behalf and send it back to the manager's e-mail. If your contract request is rejected you will get a respective notification letter.
5. Once all steps have been completed and the contract has been signed by both parties the site manager will provide access to your company account; you may toggle your company account after you log in using your personal account (the company account toggle function will be available in the user list).
6. The user list may include a number of companies in case you have signed the contract on behalf of a number of companies.

Contracted client advantages:

• Upon signing a contract you will be able to make orders on behalf of your company.
• The account administrator may invite other users within the company account and authorize them to: edit company info, manage users (administrator), access to orders, invoices and transactions.
• The administrator may block or unblock users within the company account.
• You will be offered a credit for making purchases at our web portal. The credit amount shall be agreed with the site manager and specified in the contract.
• API orders are enabled. This requires generation of API tokens at API tokens. Once they are generated you can make orders using your API service and receive replies in XML format. The documents for our API are available at API documentation.

Mapping of S&P (Standard & Poor's) ratings with ours is provided in the table below. Please keep in mind, that we do not provide assessment for long-term risks (S&P does provide), therefore we have mapped only S&P's short-term ratings: